The safety of the patrons who use our inflatable devices are our paramount concern. We try our very best to get you to your order delivered by the scheduled estimated time. However, our ability to provide safe products and timely services can be impacted on by many factors that are outside of our reasonable control. For example:
- Significant health warnings such as the Covid-19 pandemic and other such incidents may result in the factory being closed for a period and rendering Oz Inflatables unable to complete the remaining manufacturing and testing of your inflatable device in a safe environment.
- Medical emergencies may occur which require us to facilitate the provision of care for the affected staff or their family members.
For these reasons, and others that may arise in the future, while we will exercise due care and skill in providing our products, we are not able to guarantee the exact delivery date at the time of your order. We will arrange transport once the product is ready to be delivered and provide you with the approximate date of arrival
Part of providing our product and services with due care and skill may be to delay manufacture or delivery until, for example, a higher quality thread is available for stitching your inflatable device together. We also take into account these factors in determining whether we have provided you with your product in accordance with the Consumer Guarantees, as required by the ACL.
For all the reasons above, if you need an inflatable devices for a specific time (for example, if you are planning a large community event), we strongly recommend that you carefully consider your requirements when ordering your Oz Inflatables products and allow enough time for contingencies. We also recommend that check with local and state authorities to ensure that the product you order is approved for use in your area.