Returns & Refunds Policy
If you are not entirely satisfied with your purchase, we are here to help!
In the rare case that a product arrives in an incomplete state, or has been damaged during transit, please contact our staff with all of the details as soon as possible. In most cases small issues can be resolved quickly and effeciently.
Refunds & Repairs
Should a product have major damage on arrival, we will work with you to resolve all areas of the issue as fast as possible.
For minor issues that arise after the unit has been used, we will assist to arrange onsite support to resolve any problems that have been raised and remove the need for long delays and expensive transport costs.
Photos and videos to determine the best course of action is a requirement before any action can be taken, or repairs carried out.
All product feedback, repairs or refunds need to be confirmed via the manufacturer.
Resolutions with onsite service or other reasonable compensation are available to be discussed on a case by case basis.
Video and photos content and quotes for effected areas must be provided and confirmed prior to any work being carried out.
In the case where a repair is carried out prior to confirmation or approval from Oz Inflatables or the manufacturer, then the customer is responsible for all materials and costs.
Should you wish to return a product to the manufacturer, the Oz Inflatables team will assist you through the process and engage with the manufacturer with you.
We will immediately notify you of the status of your refund and the results after the manufacture has completed inspecting the item.
Based on the manufacturer investigation results, a refund will be processed by their team via your original method of payment.
Please note that refunds are not available if you change your mind when the products arrive, or deposits have been made.
In the event of a refund be requested, any and all shipping costs, including customs taxes and clearance fees from the original order are non-refundable. Oz Inflatables will engage with the manufacturer on the customer’s behalf for the cost of the unit to be reimbursed.
If you have any questions on how to return your item to us, contact us and one of our team will explain the process.