Returns & Refunds Policy

If you are not entirely satisfied with your purchase, we are here to help!


Products can be returned if deemed faulty or damaged in transit.

You have 30 calendar days to return an item to our manufacturing warehouse in China from the date you receive it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

All products must be returned in the original packaging

Buyers are responsible for all shipping costs, including any customs fees or import taxes.

All products must include the receipt or proof of purchase attached.


Once we receive your item, we will inspect it and notify you that we have received all the components.

We will immediately notify you on the status of your refund and results of after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). 

We do not offer refunds if you change your mind or decide on another product.


You will be responsible for paying for your own shipping costs for returning your item and re-delivery of the item.

Buyers are responsible for any customs fees and import taxes that may be applicable.

Shipping costs are nonrefundable and are beyond the control of Oz Inflatables. 

Contact Us

If you have any questions on how to return your item to us, contact us and one of our team will explain the process.