Our priority as a business is to get your inflatables manufactured, tested and delivered to your address on time and ready for use. The safety of our customers and the patrons of their inflatables is our paramount concern, which is why all customers received detailed product information guides at the time of purchase.
The nature of inflatable devices is inherently uncertain, and there are many factors involved in the manufacture, transport, correct usage, supervision, maintenance and storage of the devices, some of which as the manufacturer are outside our control. For these reasons, there are occasions when we need to make changes to our operations to maintain quality while meeting order volumes and scheduling delivery.
All timelines provided by Oz Inflatables when you buy a product should be considered estimates; we do not guarantee exact delivery dates or schedules and they do not form part of the terms and conditions of purchase.
This policy sets out the compensation and assistance we will provide you during warranty period where parts of your inflatable device has been damaged or broken.
You may also have additional rights in addition to our Return & Refund Policy (including under the Consumer Guarantees in the Australian Consumer Law, for example) where your inflatable device has been damaged or broken and we cannot resolve this for you within a reasonable time. The Consumer Guarantees give consumers certain rights in relation to the products and services we supply which we cannot exclude, restrict or modify. Please see our Consumer Guarantees page for more information on your rights under the Australian Consumer Law.
The information provided in this Policy is not intended to be an exhaustive statement of your rights under the Australian Consumer Law, and you may be entitled to a refund or compensation in additional circumstances and for costs not specifically listed in this Policy in the event of your inflatable device being damaged or broken.