Returns & Refunds Policy
If you are not entirely satisfied with your purchase, we are here to help!
In the rare case that a product arrives in an incomplete state, or has been damaged during transit, please contact our staff with all of the details as soon as possible. In most cases small issues can be resolved quickly and effeciently.
Products may be eligible for return to our manufactures warehouse within 30 calendar days of receipt in the case of major differences to what was ordered.
To be eligible for a return, product must be unused and in the same condition that you received it.
All products must be returned with all original packaging and accessories included.
Buyers are responsible for all shipping costs, including any and all customs fees or import taxes.
All products must include the receipt or proof of purchase attached.
Refunds & Repairs
Should a product not meet your expectations or have major damage, you may request a refund.
For minor issues, we offer onsite support to resolve any problems that have been raised and remove the need for long delays and expensive transport costs.
Full refunds are claimed via the manufacturer.
Given the size of the products and the nature of their usage, resolutions with onsite service, or other resonable compensation can always be negotiated on a case by case basis.
Sending photos and video to determine the best course of action is a requirement before any action can be taken, or repairs carried out.
Video and photos content and quotes for effected areas must be provided and confirmed prior to be carried out.
In the case where a repair is carried out prior to confirmation or approval from Oz Inflatables or the manufactuer, then the customer is resposible for all materials and costs.
Should you wish to return a product to the manufacturer, the Oz Inflatables team will assist you through the process and notify you once it has been received and inspected by the manufacturer.
We will immediately notify you on the status of your refund and results of after the manufacture has completed inspecting the item.
Based on the manufacturer investigation results, a refund will be processed by their team via your original method of payment.
Please note that refunds are not available if you change your mind when the products arrive, or deposits have been made.
Buyers are responsible for paying shipping costs for returning & re-delivery of all products to the manufacture warehouse.
Buyers are responsible for any customs fees and import taxes that may be applicable during the return and delivery process.
Shipping costs from the original order are non-refundable as they a 3rd party service provider and beyond the control of Oz Inflatables.
If you have any questions on how to return your item to us, contact us and one of our team will explain the process.